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FAQ

General

What is BestBuys?

BestBuys is a deal portal featuring an all-star lineup of businesses in Singapore offering awesome products and services at powerful discounts!

The real deal:

  • Deals require a minimum number of people to purchase before it is valid for redemption.
  • Deals are available only for a short period of time, so act fast!

The best way to get a deal in the bag is to share the news with your friends, the more the merrier!

Why BestBuys? The name says it all. But we’re also friendly, flexible and in tuned with what’s hot in the market, so let us know your dream deals and we might just grant you your wish!

How can I contact BestBuys?

Give us a call at (65) 6747 8496 or email support@bestbuys.com.sg; Monday – Friday, 9am – 6pm.

I have technical issues viewing your website.

Thank you for recognising this. Please contact us at (65) 6747 8496 or email support@bestbuys.com.sg.

Deals

Do I need to register before buying a deal?

Yes, registration is necessary before a purchase, and very easy. Click the Register link on the top of the webpage. Then, choose a username, a password and fill in any additional information to get cracking!

What if not enough people buy a deal?

If there are not enough people buying a deal, it will be cancelled and your PayPal account will not be charged.

I am tourists visiting Singapore, can I buy?

Of course! However, please note that you will need to redeem the voucher when in Singapore and during its validity period. Cancellation and Refunds are subject to Terms and Conditions, which you can read here.

Can I buy more than one deal?

Yup! Your online shopping cart can contain as many deals as you like. Checkout and pay just like at a supermarket.

How do I share the deal?

Users can share the deal via Twitter, Facebook or good ‘ole Email

Do you have gift option?

We're working on it!

Payment

How do I pay?

BestBuys accepts payment through Paypal. It is secure and convenient. If you do not have Paypal account, you can still pay using credit card VISA, Master Card, American Express through the Paypal system. If you need more information, visit PayPal website at www.paypal.com.

Is it safe?

Yes. BestBuys does not store your credit card information at any time. For information on PayPal please visit PayPal website at www.paypal.com.

Can I pay using bank transfer?

No. Only payment through PayPal is available for now.

I need step-by-step payment guide. Where is it?

Click here for Payment guide.

What happens after paying?

BestBuys will notify you via email if your deal is successful. Keep an eye on recent deals, or invite friends to purchase if a few more numbers are needed. If the deal is successful, login to your My Account page and download your voucher(s) to start redeeming.

Voucher Redemption

When can I start redeeming the voucher?

On an average, users can start redeeming their vouchers straightaway, unless otherwise stated in the deal’s Terms and Conditions.

What are the important voucher information?

Do take note of the following when redeeming your BestBuys voucher:

  1. Expiration date: Do redeem your deal before it expires!
  2. How to redeem: Check if any appointment or reservation is required for redemption
  3. Voucher serial code: You may need to show or quote this to the merchant
  4. Voucher reference number: You will need to present this at the time of redemption.

We recommend you to print the voucher page for a hassle-free redemption.

User Account

How can I edit my account profile?

After Login, click My Account page and click Edit on your profile.

I forgot my password.

Click on the Forgot Password link and we'll email you instructions on how to reset your password.

Merchants

I own a business, how can my business get featured?

That’s great! BestBuys lets our merchants submit and manage their own deals. Visit www.bestbuys.com/getfeatured for more information.


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